Stay on the phone with your technician. Download the secure helper below, open it, and we will be connected in seconds. Nothing installs permanently — it removes itself when the session ends.
Open the downloaded file. Windows: it is already set up — just click Allow if asked. Mac: drag RustDesk to Applications, open it, and approve Screen Recording and Accessibility when prompted (your technician will walk you through it).
The helper shows Your ID and a one-time password. Read both to your technician and we will connect. You will see everything we do, and you can press STOP at any time.
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